Frequently Asked Questions

General Information

3435 Dr. Martin Luther King Jr. Drive, Pensacola, FL 32503

We are a family owned and operated Janitorial and Paper Supply company that has been in business since 1980.

We take precautions to protect your information. When you submit sensitive information via the website, your information is protected both online and offline.

Whenever we collect sensitive information (such as credit card data), that information is encrypted and transmitted to us in a secure way. You can verify this by looking for a closed lock icon on your web browser or looking for "https" at the beginning of the web page address.

While we use encryption to protect sensitive information transmitted online, we also protect your information offline. Only employees who need the information to perform a specific job (billing or customer service) are granted access to your information. The computers/servers in which we store personally identifiable information are kept in a secure environment.

Information Collection, Use, and Sharing:

We are the sole owners of the information collected on this site. We only have access to and collect information that you voluntarily give us via email, form submission or other direct contact from you. We will not sell or rent this information to anyone.

We will use your information to respond to you, regarding the reason you contacted us. We will not share your information with any third party outside of our organization, other than as necessary to fulfill your request, e.g. to ship an order.

Unless you ask us not to, we may contact you via email in the future to inform you about specials, new products or services, or changes to this privacy policy.

Ordering

It's easy…just find the item you want and click ’Add to Cart’. You can add as many items as you want. When you are ready to checkout, click the cart icon in the top right corner and then click ’Checkout’. You will be taken to the checkout page where you will be prompted to input your billing, shipping, and payment information. You will have the opportunity to review your order before placing it.

Or call customer service.

The minimum order amount for Pensacola, Gulf Breeze, and Pensacola Beach is $50 and $75 for all other areas. If the order is below the minimum dollar amount a $5 small order fee will be added to the order, in addition to the delivery charge of $3.75.

We accept payment via Mastercard®, Visa®, American Express®, and Discover®. We also accept personal and business checks.

Yes, if you or said company has an account set up.

If you claim exempt status for your business or for a particular item, we must have your exemption claim form on file before tax can be removed from your order.

It's easy! Once you've gone to the Checkout page, simply select your payment type (we currently accept American Express®, Visa®, MasterCard®, Discover®) and enter the requested information.

You can fax or email your quote request to us or you may call customer service with your quote request.

Prices on our site are updated when we experience a price increase from the manufacturer. Also, our sale prices change every month, so it may be possible that the item you are viewing is no longer on sale and the price displayed is our regular selling price.

Products & Services

We make every effort to keep our inventory in stock, however, there will be times when an item is on backorder due to manufacturing or shipping delays, or the quantity ordered is much greater than the quantity we generally maintain in stock. These quantities are subject to change without notice, and product availability is not guaranteed. Most items on our site are regularly stocked items but you can feel free to contact customer service to make sure we have it in stock.

We highly recommend that you call customer service to see if there is another product that will work in its place or to find out when the product will be back in stock.

Only on a case by case basis. Please contact our service department to see what is available.

Returns & Exchanges

  • PR accepts returns of stocked merchandise for 30 days after purchase with a copy of your receipt.
  • Used product will not be returned! No exceptions
  • No returns allowed on discontinued, damaged, or close-out merchandise.
  • Special order/Non-stock items can be returned with some restrictions:
    • It will only be approved after it has been verified that the vendor will accept the return
    • Customers will be assessed a 25% PR Supply-restocking fee, in addition to vendor restocking fee and the cost of return freight

Note: All floor machines and equipment sales are final and covered by factory warranties.

Contact customer service to initiate your return. Once the item is received, we will process your new order, apply any necessary credits or charges, and ship the exchanged item.

Note: Certain custom or special-order items cannot be returned.

We cannot accept returns or exchanges on machines. We will work diligently with the manufacturer to coordinate a service call in order to diagnose and repair the item as quickly as possible, under the terms of the product warranty.

Contact customer service immediately to explain which items you would like to add or remove. Your credit card charge will be adjusted once the order ships.

REFUNDS WILL BE ISSUED FOR APPROVED RETURNS ONLY. REFUNDS WILL BE ISSUED ON THE ORIGINAL FORM OF PAYMENT.*

Credit Card Refunds: If the original purchase payment was made by a credit card, applicable refunds will be applied to the same credit card used for the original purchase. UNDER NO CIRCUMSTANCES WILL REFUNDS BE ISSUED TO CREDIT CARD OTHER THAN THE ONE USED DURING THE ORIGINAL PURCHASE: NO EXCEPTIONS. If the credit card is no longer active and available, then store account credit will be issued to the customer's account as listed on the original purchase.

Cash Refunds: Cash refunds will only be made if the (1) original purchase's payment was made with cash and (2) the total original purchase totaled $50.00 or less. UNDER NO CIRCUMSTANCES WILL CASH REFUNDS BE IN EXCESS OF $50.00. For refunds in excess of $50.00, PR will issue a check in the total refund amount.

Check Refunds: If original purchase's payment was made by check, a refund check will be issued only once the original customer's check has been confirmed as cleared by our bank. Once cleared, a refunded check will be issued to the same person or business that the original purchase check was made by.

Customers will be assessed a 25% PR Supply-restocking fee, in addition to vendor restocking fee's (if applicable) and the cost of return freight on all special order/non-stock items 

Be sure to note any damage or suspect areas of the package(s) with the delivery person prior to accepting it. Contact customer service immediately if you are unsure of whether to accept a shipment. You also have the right to refuse receipt of a shipment if the damage is obvious and will make the item unusable. Please note the damage on the delivery bill and with the driver before allowing him to leave, as this will become a key piece to filing a freight claim with the carrier for reimbursement.

Please note that it is extremely important to fully inspect your shipment before signing for it. Once you have signed for a shipment, the carrier will assume that any damage discovered later did not occur during shipment and will refuse any freight claims.

In most cases, the carrier will assume the damage occurred after delivery and will refuse any claims against it. However, contact customer service as soon as possible after receipt, as some carriers may consider a "concealed damage" freight claim, but only within 5 calendar days of the delivery date; claims filed after 5 days will not be considered. Even if you don't plan to use the item right away, we strongly recommend inspecting it immediately upon delivery.

Shipping on PR Trucks

From our warehouse/showroom in Pensacola, FL.

All orders have a delivery charge of $3.75.

The minimum order amount for Pensacola, Gulf Breeze, and Pensacola Beach is $50 and $75 for all other areas. If the order is below the minimum dollar amount a $5 small order fee will be added to the order, in addition to the delivery charge of $3.75.

PR Supply uses the most efficient and economical way possible to assure prompt delivery of your janitorial and facilities supplies order.

We use our own fleet of trucks to deliver in the North West Florida – Lower Alabama area five days a week.

We can also provide equipment delivery or any delivery requiring "special arrangements." (It may require a nominal fee.) Contact our customer service team today for details.

DayDelivery Area
MondayFlorida - Pace, Milton, Gulf Breeze, Pensacola Beach, Navarre, Fort Walton, Destin
Alabama - Loxley, Bay Minette, Spanish Fort, Daphne, Fairhope, Mobile
TuesdayFlorida - Century, Crestview, Niceville
Alabama - Atmore, Brewton
WednesdayFlorida - Perdido, Gulf Breeze, Pensacola Beach, Navarre, Fort Walton, Destin
Alabama - Gulf Shores, Orange Beach, Foley, Fairhope
ThursdayFlorida - Pace, Milton, Crestview, Niceville, Defuniak Springs, San Destin, Miramar Beach, Santa Rosa Beach, Panama City
Alabama - N/A
FridayFlorida - Perdido, Gulf Breeze, Pensacola Beach, Navarre, Fort Walton, Destin
Alabama - Gulf Shores, Orange Beach, Foley, Fairhope

Shipping Via FedEx/UPS

Once an order is placed, we send it to our shipping coordinator who will then create a freight quote based on weight and size of the items, the number of pallets needed, the freight classification of the shipment, as well as distance to be traveled. If your order requires a freight quote, we will generally have this available to you within a few hours.

We do not ship orders C.O.D. (Cash On Delivery). All orders must be paid in full prior to shipment.

Shopping

Our online inventory is constantly growing, so if you can't find an item using our powerful search engine located at the top of every page, contact customer service for assistance. We may stock the item and not have it available online just yet, or we may even be able to special order it for you.

Some items may not be available online due to some items being flammable or otherwise hazardous nature. They are prohibited from shipping using normal shipping methods. In addition, it is possible that the item may not yet have been added to our website. Contact customer service or visit our store for further assistance.

Creating an account on www.pr-supply.com/catalog will give you access to a number of features designed to make your shopping experience faster and easier. With an account, you will be able to store multiple shipping and billing addresses, create shopping lists, set up and approval system as well as order items directly by SKU. To learn more about account features or to sign up for an account please contact our customer service department.

Once a credit application has been turned in and approved you will be able to charge items to your account. Please fill out our credit application which can be found under our forms tab.

System Requirements

We support Google Chrome, Mozilla Firefox, Safari, Microsoft Internet Explorer, Microsoft Edge, and Opera. For the best experience, make sure you are using the most recent version of your browser.

We continually improve our site to provide you the best and most secure online shopping experience possible. Over time, older web browsers may not support these changes. To ensure your security and that you have the best shopping experience possible, we recommend that you keep your web browser up to date with the most recent, stable version available.

Make sure you are using a supported browser and that you have downloaded the most recent version. We support Google Chrome, Mozilla Firefox, Safari, Microsoft Internet Explorer, Microsoft Edge, and Opera.

Make sure you are NOT using a beta or development browser version. We only support officially released browsers.

Disable any third-party browser extensions or plugins.

Still having trouble? Give us a call at 850-432-0432. Our customer service representatives are available to assist you Monday through Friday from 8:00am to 5:00pm CST.